Frequently Asked Questions

Why isn't my tracking number working?

Tracking kicks in within 1-2 days of shipment and your link will be emailed to you when it’s ready.

How long will my order take to arrive?

We endeavour to turn around orders within 2-3 days. There are times, however, where items may take a little longer to arrive. For example, sale times. Please allow 10-14 business days for delivery to the United States and slightly longer for International orders.

Is your website secure with my personal information?

Yes! Very important to us. We use SSL security to encrypt your personal information. We do not store any credit card details and it only used for the sole purpose of purchasing from us. The information is then deleted.

Do you offer refunds?

Due to the nature of the product, unfortunately, we cannot offer a refund if the mask is not returned in its original packaging.

What do I do if my question is not answered here?

If you have any further questions please click here to get in touch.